Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@getcascadahome.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will provide you with detailed instructions on how to proceed. Depending on the item, we may issue a refund or send a replacement without requiring you to send the item back, or we may provide return instructions if physical return is necessary. Return shipping costs are the customer's responsibility unless the item arrived defective, damaged, or incorrect.

You can always contact us for any return questions at support@getcascadahome.com

Damages and issues
Please inspect your order upon reception and contact us immediately at support@getcascadahome.com if the item is defective, damaged, or if you receive the wrong item. Please include photos of the item and packaging so we can evaluate the issue and make it right as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to contact us at support@getcascadahome.com to arrange an exchange or replacement. In some cases we may ask you to make a separate purchase for the new item while your original return or refund is processed.

Refunds
We will notify you once we've reviewed your return request and let you know if it's approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@getcascadahome.com